Engineering Board Exam Reviewer · ECE · medium

A Service Level Agreement (SLA) in an ICT maintenance contract typically specifies:

1. Only the names of technicians
2. Only the purchase price of equipment
3. Measurable service targets such as uptime and response/restoration times, with remedies for failure
4. Only the color of uniforms

Answer

C. Measurable service targets such as uptime and response/restoration times, with remedies for failure

Solution

Example: 99.9% network availability and a 4-hour restoration time.

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