Engineering Board Exam Reviewer · Engineering Management · easy

The quality expert known for the 14 points for management and the PDCA cycle is:

1. Joseph Juran
2. Philip Crosby
3. W. Edwards Deming
4. Kaoru Ishikawa

Answer

C. W. Edwards Deming

Solution

PDCA = Plan, Do, Check (Study), Act — also called the Deming or Shewhart cycle.

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