Civil Service Exam Reviewer · Ordering of Sentences · hard
Arrange the following sentences to form a coherent paragraph, then choose the correct order: (1) Customer complaints are often seen as a nuisance. (2) In fact, they provide valuable information. (3) Handling complaints properly is thus a form of quality control. (4) Organizations that respond well can turn unhappy clients into loyal ones. (5) Each complaint points to a process that may need improvement.
- 2-1-5-4-3
- 1-2-5-4-3
- 1-2-5-3-4
- 1-2-3-4-5
Answer
B. 1-2-5-4-3
Solution
The correct order is 1-2-5-4-3: Customer complaints are often seen as a nuisance. In fact, they provide valuable information. Each complaint points to a process that may need improvement. Organizations that respond well can turn unhappy clients into loyal ones. Handling complaints properly is thus a form of quality control.
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